Frequently Asked Questions

Credits are tier-priced based on what we actually deliver: Bronze (company info, full address, SIC codes, incorporation date, director name) costs 1 credit, Silver (everything in Bronze plus a verified company website) costs 2 credits, and Gold (everything in Silver plus a verified named-personal email) costs 3 credits. We charge only for delivered leads. Failed enrichments and dissolved companies never cost a credit. Cached enrichments are discounted automatically. You always see the tier on every delivered lead before billing.

Automatically. We charge per delivered contactable lead, not per search. If a search fails partway, all unused credits are refunded the same minute the job marks failed, no support ticket needed.

Yes. We process under Legitimate Interest (we follow the ICO's three-part LIA test, internally documented), honour data-removal requests at the SQL level within 24 hours, and keep both a director-suppression list and a company-suppression list. There's a public removal form at /remove-company so anyone can remove their company without signing up. Direct marketing to corporate subscribers is permitted under PECR without prior consent.

Each enriched lead can include up to 6 data points: company website, named-personal email address, Facebook page, Instagram profile, company LinkedIn page, and director or co-founder LinkedIn profile, on top of the Companies House basics like company name, number, SIC codes, registered address, incorporation date, and officers.

Company information comes directly from the official Companies House register. Contact enrichment data is discovered by our in-house pipeline from publicly published sources (company websites, public LinkedIn profiles). We never buy datasets.

No. Credits never expire and are not reset on plan upgrade, downgrade, or cancellation, they accumulate indefinitely. If you cancel, your remaining balance stays usable.

Any SIC code (all ~730 of them), UK region or postcode area, company type (Ltd, LLP, PLC, etc.), status (active, dormant, dissolved), and incorporation date range. You can also filter for niche signals like 'no website discoverable' or 'confirmation statement due in next 60 days'.

Yes. Save any search as a recurring job that runs daily, weekly, or monthly. Per-user dedup means each run only returns companies you haven't seen before, set it once and a fresh batch lands on schedule.

Leads are sorted by enrichment completeness, fully enriched leads (7/7 fields) appear first, followed by 6/7, 5/7, and so on. Companies with zero enrichment data are excluded entirely from your dataset.

Your leads are saved as named datasets in your account. Return anytime to browse, search, filter, or export as CSV. Your data is private, we never share datasets between users, and we don't resell your search results.