Can I get a refund?

The monthly or yearly fee is not refundable once a billing period has started, except where the law requires it. Cancelling takes effect at the end of the period you have paid for.

Top-ups

A top-up is refundable within 14 days of buying it, as long as none of its leads has been used.

If something has gone wrong

Write to hello@leadistry.co.uk and tell us what happened, ideally before you cancel. A person reads every message and decides on refunds. The assistant in the app cannot agree a refund, but it can send your message to the team for you.

Leads that were not right

You do not need to ask for these. A company we could not finish is never charged, and a lead whose first email bounces is given back to your balance automatically, once.