Raise a data protection complaint.

Who this process is forIndividuals who believe Leadistry has infringed data protection law or handled their personal data improperly. You can raise concerns about how your personal data has been collected, displayed, or used; whether it should be corrected, restricted, removed, or suppressed; how we responded to a previous privacy or suppression request; or whether we have complied with applicable data protection obligations. You do not need to use legal language or refer to specific legislation: explain what happened, why you are unhappy, and what outcome you would like us to consider.

What happens nextOnce we receive your complaint we record it internally, review the details, acknowledge receipt within the required timeframe, investigate appropriately, and provide an outcome without undue delay, explaining any action we have taken. In some cases we may need to ask you for more information before we can fully assess the complaint. We will usually respond using the contact method you used to submit it, unless you ask us to use another. If your complaint relates to a previous request, include any reference numbers where possible.

Possible outcomesDepending on the issue we may explain our position and the steps already taken, correct inaccurate information, suppress or remove relevant data, restrict further processing, update our internal processes, ask for more information, or reject the complaint if we believe we have complied with our obligations and explain why. If you remain unhappy, you have the right to raise your concerns with the Information Commissioner's Office at ico.org.uk. The general complaints routes, including complaining by email, are described on our complaints page, and data removal has its own faster self-service form.