How do I cancel my plan, and what happens to my leads?

Open Plan in the app and press Cancel my plan, then confirm. There is no notice period, nobody to call and no email to write.

What happens next

You keep your plan and every lead you have until the date you have paid to. After that nothing renews and you are not charged again. You can press Resume my plan any time before that date and carry on at the same price.

When the plan ends, nothing is deleted. Your leads are kept and come back the day you start a plan again. Top-up leads you bought stay usable in the meantime, for 12 months from the day you bought them.

Refunds when you cancel

The current billing period is not refunded. If something has gone wrong, write to hello@leadistry.co.uk before you cancel and a person will look at it.

If you only need a break

You can pause instead. The Live and Paused switch at the top of Agents or the Desk pauses the whole account: nothing new is found, no leads are used and no emails are sent. Press Live when you are ready. Pausing does not change your billing.

On the free trial

There is nothing to cancel. We never took a card, so nothing is ever charged.