What is the Desk?
The Desk is the page you start from each day. It shows this week's emails, replies, wins and leads against the week before, what needs you, and one suggestion at a time based on your own numbers.
Replies
Every reply shows on the Desk under Replies, with an answer drafted for you. It never answers for you: read it, change it if you like, and press Approve and send. It goes from your own mailbox. A reply also stops the follow-ups to that company straight away.
Suggestions
Press a suggestion to act on it, or decline it. A declined suggestion stays away for 90 days.
Pausing everything
The Live and Paused switch is at the top of the Desk and of Agents. While your account is paused, nothing new is found, no leads are used and no emails are sent.
Not what you needed? Email hello@leadistry.co.uk and a person will reply, or go back to the help centre to find another answer.