Where do replies go, and how do I answer them?
A reply comes to your own inbox, as any email does. It also shows on the Desk under Replies, with an answer drafted for you. A reply stops that company's follow-ups straight away.
Answering from the Desk
Open the reply and read the drafted answer. Press Approve and send to send it from your own mailbox, Redraft for a new draft, or Not now. You can change the words first. The drafted answer is never sent for you, even with Autopilot on.
Mark a win
When a reply turns into something, mark it as a meeting, a quote or a yes. Wins are counted by type on the Desk, never in pounds.
Open rates
We show replies, not open rates. Apple Mail and Gmail open images on their own, so many opens are machines, and only a person sends a reply.
Read more
Not what you needed? Email hello@leadistry.co.uk and a person will reply, or go back to the help centre to find another answer.