Why haven't my emails gone out?

Emails go from your own mailbox on your sending days and hours, which are Monday to Friday, 09:00 to 17:00 UK time unless you change them. Outside those hours, approved emails wait for the next one.

The usual reasons

When an email has not gone, it is usually one of these:

It is waiting for you to approve it on the Feed. With Autopilot off, nothing goes until you do
Your mailbox is not connected, or needs reconnecting
Your mailbox has reached today's limit, which is lower while it warms up
Your company details for the email footer are not complete
Your free trial's 25 emails are used
Your account is paused or on hold

Checking your account

The account check on Help in the app shows most of these. On Leads, each email's status says what happened: Waiting to send, Paused with the reason, Sent, or Not sent with the reason. If you are still stuck, write to us from Help or at hello@leadistry.co.uk.

Not what you needed? Email hello@leadistry.co.uk and a person will reply, or go back to the help centre to find another answer.

Leadistry finds UK business leads directly from the Companies House public record. You describe who you sell to in a short conversation, in your own words, and the AI sets up what to watch for: there are no filters or search syntax to learn. Every lead arrives complete, with the registered company record, the director's name when it is on the public record, a working website and a business email on a domain confirmed to accept mail. One lead is one lead: anything else we find, such as a LinkedIn profile or their socials, comes with it at no extra cost. If we cannot complete a lead, you never see it and you are not charged for it, and if a first email bounces, the lead is credited back.

A search can run once, or agents can keep watching the public record for you. Upcoming accounts deadlines and other filing signals arrive in your morning feed on the day they reach the record. New incorporations are the exception: a company registered this month rarely has a website or a working email yet, so we hold those back until it can actually be reached.

Each lead is written individually, inside your own template with your logo, pictures, video and links: the opening line is about that company and the specific reason it turned up, so no two emails are the same, and your own words carry the offer. Everything waits for you to approve it, unless you switch Autopilot on, in which case your agents' cards go out on their own in your sending hours. Sending starts at five a day from your own mailbox and warms up slowly, and a reply lands in your own inbox, stops the follow-ups and shows on your Desk.

Company data comes from Companies House under the Open Government Licence. Websites and emails are found on each company's own site and checked against the filing, field by field, so every claim traces to a source. Nothing is bought from brokers, and no email address is guessed from a pattern. Plans start at £29 a month for 900 leads, the free trial includes 25 leads and 25 emails you can send from your own mailbox with no card, and any company or person can ask to be removed at any time.

Why haven't my emails gone out?

The usual reasons

Checking your account

Read more

More in Mailbox, sending and replies